Frequently asked questions

Use the Get a Free Quote form. You will receive an enquiry reference straight away, and we will contact you with a quotation.

Yes. Requesting a quotation is free and there is no obligation to book.

No. Every move is different, so we review each enquiry and prepare a quotation for you personally.

Your contact details, both postcodes, your preferred date, the type of property and anything that affects access, such as stairs or parking. The more you tell us, the more accurate your quotation.

Yes. Choose an approximate date and tick the flexible-date box.

We use it only to respond to your enquiry and, if you book, to carry out your move. See our privacy policy for full details.

As early as you can, especially for Fridays, month-ends and school holidays. If your completion date is not yet fixed, send an enquiry anyway and tick the flexible-date option.

Let us know as soon as your date moves and we will do our best to accommodate the change. Any terms about date changes will be set out in your quotation.

Ask us when we prepare your quotation — it depends on the furniture and how it will be moved. Fragile or valuable items should always be packed separately.

That is fine — just tell us the floor level on the quote form. It helps us plan the right number of people and the time needed.

If your building or street has parking restrictions, please mention them in your enquiry. You may need to arrange a permit or suspension with your council or building management.

Mention this in your enquiry and we will take it into account when preparing your quotation.

Describe the items in the quote form and we will recommend a suitable vehicle.

We collect the item as presented by the seller. Please inspect and agree the purchase with the seller yourself.

Yes, where it is safe to do so. Please describe the access and any tight corners when you enquire.

Yes. Please give the contact details of whoever will be present on the day as well.

Many do, including set time slots and unloading areas. Check with your accommodation provider and include any rules in your enquiry.

Please tell us what equipment is involved. We recommend your IT provider disconnects, backs up and reconnects systems.

Evening and weekend moves can be discussed when you enquire.

For some long journeys this may be the best option. We will discuss it when preparing your quotation.

Please include both postcodes in your enquiry and we will confirm whether we can help.